Issues

How do I contact Customer Service?

The Customer Care department at Advantage Rent A Car can be reached in the following fashions:
Email – CustomerService@Advantage.com Phone – 1-800-777-5500
Please be sure to include as much information as possible when contacting the Customer Care department.

What do I do in case of a car accident?

First, make sure that everyone involved is okay. If someone is injured, immediately dial 911 for help. Second, contact the local authority in order to fill out the necessary accident report. Third, call the rental location to inform them of the accident. The trained staff at the Advantage Rent A Car location will give you further instructions.

What should I do if I lost something in the vehicle?

Advantage Rent A Car is not responsible for anything left in the rental vehicles. However, if an item is found in a rental vehicle, it will be turned into lost and found at the rental locations.
Click here for lost and found items.
Or contact us at 855-213-5965.

What do I do if my vehicle is not functioning properly?

First, call the location from which the vehicle was rented. Phone numbers can be found on the Locations web page. The staff at the rental location will be able to instruct you as to what to do. If you are unable to contact the rental location, you may call the Advantage Rent A Car reservation center at 1-800-777-5500.