Frequently Asked Questions
Questions & Answers
How do I register?
Who can participate?
Anyone 21 years of age or older with a valid US driver's license is welcome to enroll in the program.
How do I earn Rewards?
You earn a Reward every time you rent! You must book your rental reservation on Advantage.com while logged into your account to earn a Reward for that rental. The more you rent, the more you earn. See the complete program benefits.
How do I redeem Rewards?
Rewards can only be earned, redeemed and applied when booking a reservation on Advantage.com. They cannot be applied to a current reservation or at the time of pickup.
Do my Rewards expire?
Rewards expire after 12 months from date of issue.
Can I change or transfer a Reward?
Advantage determines the Reward. Rewards are not transferrable and cannot be redeemed for cash.
How long does it take receive my Reward?
It typically takes seven to ten business days after returning your rental for your Reward to post to your account.
Can I receive Rewards for past rentals?
No, only reservations booked through your account after your Expressway Program enrollment at Advantage.com qualify for Rewards.
What if I need to change or cancel a reservation I've booked with an Expressway?
For assistance with your reservation, please reach out to our Expressway team at email@example.com.
Can my Rewards be redeemed for cash?
Rewards can only be used for future rentals. They cannot be redeemed for cash.
How can I make sure my Expressway emails don’t go into my junk folder?
Are Rewards available to be redeemed at all locations?
Rewards are not eligible to be applied to rentals at affiliate and international locations. Rewards can only be applied to rentals at U.S. locations that are operated by Advantage Rent A Car.
What happens if my Rewards cannot be honored?
If you don’t show up for your rental or if your upgrade or perk wasn’t available at the counter – don’t worry! Simply reach out to our Expressway team at firstname.lastname@example.org and we will reapply the Reward to your account to be used on a future rental.